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Refer-a-Friend – Terms and Conditions

Free Hot Water Upgrade Victoria > Refer-a-Friend – Terms and Conditions

Eco Alliance – Refer A Friend Program Terms & Conditions. 

As a Refer A Friend customer (a “Referrer”), you are subject the following Terms & Conditions for Eco Alliance’s Refer A Friend Program: 

  • Qualified Referral. A Qualified Referral is defined as a complete installation of a heat pump hot water system by Eco Alliance, by a person (a “Referred Customer”) who books their installation by using your referral program link.  
  • Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer has to be a new customer who has not installed a heat pump hot water system through Eco alliance before. We reserve the right to disqualify suspicious referrals.  
  • Eligibility. Eligibility is limited to individuals only. Eco Alliance’s Refer A Friend Program cannot be used by businesses for affiliate lead generation as determined in Eco Alliance’s sole discretion. 
  • No Spam. You must comply with all up to date “SPAM” laws. For example, emails must be created and distributed in a personal manner, and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate exclusion from Eco Alliance’s Refer A Friend Program.  
  • Maximum Referrals. There is no maximum on the number of new customers you can refer to Eco Alliance for the purchase of a new hot water system. 
  • Gift Card Value. The refer a friend program provides a $100 gift card per each qualified referral.   
  • Delivery Method and timing. All vouchers will be sent electronically, via email, from “Corporate Card Store”. They will be in the form of a VISA/Mastercard, able to be used anywhere these cards are accepted. All referrals are subject to the referred customer having a completed installation through Eco Alliance. Referrals are sent out between monthly, following a successful installation. For all voucher enquiries, please email 
  • Right to Cancel Program or Change Terms. Eco Alliance reserves the right to cancel our Refer A Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time. 
  • This program applies to all installations in which the referees system is installed in the State of Victoria.